Terms of Service
Terms of Service
General information
Welcome to Ximoki.
The terms “we”, “us” and “our” refer to Ximoki. Ximoki operates this online store and provides the information, products, services and tools available through this website.
This store is hosted on Shopify, an e-commerce platform that allows us to offer our products and services to customers.
By accessing this website, browsing it or placing an order, you agree to these Terms of Service, as well as our Privacy Policy, Shipping Policy and Returns and Refunds Policy.
If you do not agree with these terms, you should not use this website or purchase products through it.
1. Use of the store
By using this store, you confirm that you are at least the legal age of majority in your country, state or province of residence, or that you have the necessary consent to use our services.
You agree to use this website only for lawful purposes and in a way that does not damage, interrupt or negatively affect the operation of the store or other users.
You may not use our products, content or services for illegal, fraudulent, abusive or unauthorized purposes.
2. Customer information
To place an order, you may need to provide personal information such as your name, email address, shipping address, billing address and payment information.
You agree to provide accurate, current and complete information.
We are not responsible for delays, delivery issues or other problems caused by incorrect, incomplete or inaccurate information provided by the customer.
3. Products
We make every effort to display our products as accurately as possible, including images, descriptions, features and prices.
However, we cannot guarantee that colors, sizes or visual details will appear exactly the same on every device, as this may vary depending on screen settings, device type or lighting.
We reserve the right to modify, update or remove products from the store at any time without prior notice.
4. Prices and promotions
Product prices may change without prior notice.
The applicable price will be the price displayed in the store at the time the order is placed. Promotions, discounts or launch prices may be available for a limited time and may be modified or ended at any time.
We reserve the right to correct errors in prices, descriptions, promotions or availability, even after an order has been placed. In the case of an obvious error, we may cancel the order and refund the amount paid.
5. Orders
When you place an order, you are making a request to purchase the selected products.
We reserve the right to accept or reject any order for reasonable reasons, including errors in product information, availability issues, suspected fraud, pricing errors or inability to process the payment.
Once your order is placed, you will receive a confirmation email. If we need to modify, cancel or reject an order, we will try to contact you using the details provided during checkout.
6. Payment
Payments are processed through secure payment providers available in our store.
By placing an order, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.
We do not directly store full payment card details. Payment processing is handled by secure external payment platforms.
7. Shipping and delivery
Delivery times shown in the store are estimates and may vary depending on the destination country, shipping carrier, product availability, customs procedures or other external factors.
We are not responsible for delays caused by shipping carriers, customs, incorrect addresses, force majeure events or circumstances beyond our control.
If tracking is available for your shipment, you may receive tracking information by email.
For more information, please review our Shipping Policy.
8. Returns and refunds
Returns and refunds are handled according to our Returns and Refunds Policy.
We offer a 30-day return policy from the date you receive your order, provided that the product meets the conditions stated in that policy.
To request a return or report an issue, please contact us at:
9. Damaged, incorrect or defective items
If you receive a damaged, defective or incorrect item, please contact us as soon as possible at:
Please include your order number, a brief explanation of the issue and, if possible, photos or videos of the item received so we can review the case.
10. Intellectual property
All content on this store, including texts, images, logos, designs, graphics, product names and visual elements, belongs to Ximoki or to its respective owners/licensors.
You may not copy, reproduce, distribute, modify, sell or use any content from this store without prior written authorization.
11. Third-party links and tools
Our website may include links, tools or services provided by third parties, such as payment platforms, tracking tools, Shopify apps or other external services.
We are not responsible for the content, policies, operation or practices of third-party websites or services. We recommend reviewing their own terms and policies before using them.
12. Relationship with Shopify
Our store is hosted on Shopify. Shopify provides the technology platform that allows us to operate our online store.
However, any purchase made in this store is made directly with Ximoki. Shopify is not responsible for the products sold, shipping, customer service, returns, refunds or any issue related to a purchase.
13. Privacy Policy
The processing of your personal data is governed by our Privacy Policy.
By using this store or placing an order, you agree that we may collect and process certain data needed to manage orders, payments, shipping, customer support and communications related to your purchase.
For more information, please review our Privacy Policy.
14. User comments, reviews and submitted content
If you send comments, reviews, suggestions, images, videos or other content related to our products or services, you authorize us to use that content for commercial, promotional or store improvement purposes, where permitted by applicable law.
You must not submit content that is offensive, false, illegal, defamatory, abusive, misleading or that infringes the rights of third parties.
We reserve the right to remove or refuse to publish any content we consider inappropriate.
15. Errors, inaccuracies and omissions
Occasionally, information in our store may contain typographical errors, inaccuracies or omissions related to product descriptions, prices, promotions, shipping fees, availability or delivery times.
We reserve the right to correct errors, update information or cancel orders if any information is inaccurate, even after an order has been placed.
16. Prohibited uses
You may not use this store or its services to:
-
Carry out illegal or fraudulent activities.
-
Infringe intellectual property rights.
-
Transmit viruses, malware or harmful code.
-
Collect data from other users without authorization.
-
Send spam, phishing or misleading communications.
-
Attempt unauthorized access to our systems.
-
Copy, resell or exploit parts of the store without permission.
-
Publish false, offensive or harmful information.
We reserve the right to restrict or block access to the store if misuse is detected.
17. Limitation of liability
To the extent permitted by law, Ximoki will not be liable for indirect, incidental, special or consequential damages arising from the use of the store, inability to use it or purchase of products through it.
This includes, but is not limited to, loss of profits, loss of data, service interruptions, delivery delays or issues caused by third parties.
Nothing in these terms limits any legal rights that may apply to you as a consumer.
18. Warranties
Our products are offered according to the descriptions available in the store and in accordance with applicable consumer law.
We do not guarantee that the use of the store will be uninterrupted, completely secure or error-free, although we work to keep it updated and functioning properly.
19. Indemnification
You agree to indemnify and hold Ximoki harmless from any claim, damage, loss or expense arising from your breach of these Terms of Service, misuse of the store or infringement of third-party rights.
20. Changes to these terms
We reserve the right to update, modify or replace any part of these Terms of Service by publishing the updated version on this page.
It is your responsibility to review this page periodically. Continued use of the store after changes are published means that you accept those changes.
21. Applicable law
These Terms of Service are governed by the applicable laws of Spain, without prejudice to any consumer rights that may apply under the laws of your country of residence.
22. Contact information
For any questions about these Terms of Service, you can contact us at:
Ximoki
drp2007drp4@gmail.com