Privacy Policy
Privacy Policy
At Ximoki, we respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or contact us.
1. Who we are
This website is operated under the Ximoki brand.
For privacy-related questions, you can contact us at:
The identifying and contact details of the store owner are available on the Contact Information page.
2. Personal data we collect
When you use our store, place an order or contact us, we may collect the following information:
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Name and surname.
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Email address.
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Shipping address.
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Billing address.
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Phone number, if provided.
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Order details.
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Payment-related information.
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IP address and device/browser information.
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Communications you send to us.
We do not directly store full payment card details. Payments are processed through secure external payment providers.
3. How we use your data
We use your personal data to:
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Process and manage your orders.
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Deliver products to your shipping address.
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Send order confirmations and updates.
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Respond to customer service requests.
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Manage returns, refunds or complaints.
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Improve our website and shopping experience.
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Prevent fraud and protect the security of the store.
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Comply with legal, tax and accounting obligations.
4. Legal basis for processing
We process your personal data when it is necessary to:
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Fulfill a contract with you, such as processing and shipping your order.
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Comply with legal obligations.
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Respond to your requests or customer service inquiries.
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Protect our legitimate interests, such as preventing fraud or improving our store.
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Send marketing communications only when you have given consent, where required.
5. Sharing your data with third parties
We may share your information with third parties when necessary to operate the store and provide our services, including:
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Shopify, as our e-commerce platform.
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Payment providers.
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Shipping and logistics providers.
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Email and customer support tools.
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Analytics and marketing tools, where applicable.
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Legal, tax or administrative authorities when required by law.
These third parties may process your data according to their own privacy policies and applicable data protection laws.
6. Shopify
Our store is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell our products and services.
When you use our store, certain personal data may be collected and processed by Shopify to provide, secure and improve the services.
7. International transfers
Some service providers may be located outside your country of residence. This means your personal data may be transferred to and processed in countries with different data protection laws.
When this happens, we rely on appropriate safeguards where required by applicable law.
8. Data retention
We keep your personal data only for as long as necessary to fulfill the purposes described in this policy, including order management, customer service, legal, tax and accounting obligations.
When the information is no longer needed, we will delete it or anonymize it where appropriate.
9. Your rights
Depending on your location and applicable law, you may have the right to:
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Access your personal data.
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Request correction of inaccurate data.
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Request deletion of your data.
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Object to certain processing.
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Request restriction of processing.
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Request data portability.
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Withdraw consent where processing is based on consent.
To exercise your rights, contact us at:
We may need to verify your identity before processing your request.
10. Marketing communications
If you subscribe to marketing communications, we may send you emails about products, offers or updates.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
11. Cookies and tracking technologies
Our website may use cookies and similar technologies to operate the store, remember preferences, analyze traffic, improve the shopping experience and support advertising or marketing features.
You can manage or disable cookies through your browser settings. Some features of the store may not work properly if cookies are disabled.
12. Security
We take reasonable measures to protect your personal data against unauthorized access, loss, misuse or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
13. Minors
Our store is not intended for children. We do not knowingly collect personal data from minors.
If you believe that a minor has provided us with personal data, please contact us so we can review and delete the information where appropriate.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page. We recommend reviewing this policy periodically to stay informed about how we protect your information.
15. Contact
For any questions about this Privacy Policy or how we process your personal data, contact us at: