Shipping Policy
Shipping Policy
At Ximoki, we aim to process and ship your order as smoothly as possible.
Free shipping
All orders include free shipping. You will not be charged additional shipping fees at checkout unless clearly stated otherwise during the purchase process.
Order processing time
After placing your order, we need some time to process and prepare it for shipment.
The usual processing time is 1 to 3 business days.
During periods of high demand, promotions or circumstances outside our control, processing may take slightly longer.
Estimated delivery time
Once your order has been shipped, delivery usually takes an estimated:
5 to 12 business days
Delivery times may vary depending on the destination country, city, shipping carrier, customs procedures, holidays or other external factors.
Order tracking
Depending on the shipping method and destination country, you may receive a tracking number by email once your order has been processed and shipped.
In some cases, tracking information may take a few days to update. Some shipments may also have limited tracking information or no tracking available.
If you have any questions about the status of your order, you can contact us at:
Shipping delays
Although we do our best to deliver orders within the estimated timeframe, delays may occur due to logistics issues, high demand, customs checks, holidays, shipping carrier delays or circumstances beyond our control.
If your order is taking longer than expected, please contact us and we will review your case.
Incorrect shipping address
It is the customer’s responsibility to provide a correct and complete shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible at:
If the order has already been processed or shipped, we may not be able to change the delivery address.
We are not responsible for orders that cannot be delivered due to incorrect, incomplete or wrongly entered shipping information provided by the customer.
Lost or undelivered orders
If the tracking information shows that your order has been delivered but you have not received it, we recommend checking first with neighbors, family members, reception, building staff or the shipping carrier.
If you still cannot locate your package, contact us at:
We will review the case and do our best to help.
Customs, taxes and additional charges
In some countries, orders may be subject to customs duties, import taxes or additional fees. These charges, if applicable, are determined by the authorities of the destination country and are the customer’s responsibility.
Ximoki does not control these charges and cannot predict whether they will apply.
Available countries
We currently ship to selected countries only. If your country is not available at checkout, it means we do not currently ship to that location.
Contact
For any questions related to shipping, please contact us at: